Author Archives: John Di Lemme

Podcasts

John Di Lemme Reveals 5 Proven and Time-Tested Customer Service Strategies to Absolutely Explode Your Revenue and Build a Raving Fan Base

In this episode of the Motivation Plus Marketing podcast, I reveal an EXPLOSIVE teaching titled…

*5* Proven & Time-Tested Customer Service Strategies to Absolutely Explode Your Revenue and Build a Raving Fan Base

Before we get to the podcast, I want to share these *Notes* that will give you even more insight into the power of these ‘5’ Strategies…

I taught from my NEW Book – The ABCs of Millionaire Marketing Plus *47* Secrets of Extreme Customer Service.

Get your copy here and follow along with the teaching plus start implementing these strategies IMMEDIATELY in your business PLUS receive a Bonus Marketing CD

www.YourMarketingBook.com

Customer Service Strategy #1: Caring (page 84)

Your customers should know that you care about them and appreciate their loyalty to your business. 

It’s easy to show your customers that you care about them…

Use your words. Send them thank you cards.  Give them Bonuses that bring value to their lives or businesses in some way. 

Your Customers are the Most Important Part of your Business.

Without them, you have no business… 

So make sure that you show them that you care about them!

Customer Service Strategy #2: Mind (pages 35 & 49)

In order to provide Extreme Customer Service and give your customers the product or service that they want, you must get in their minds. 

How? 

Start by Actively Listening to your customers.

I often tell my consulting clients that they must shut up and listen in order to truly hear what their customers want. 

If you are talking more than your customers, then there’s no way that you are truly hearing what they are telling you and…

You can’t fulfill their need with your product or service.

A great example of a company that didn’t listen to their customers is BlackBerry.

At one time, they dominated the market, but when they stopped listening to what they clients wanted…

They were pushed out and other companies like Apple and Samsung took over!

Customer Service Strategy #3: Deliberate Delivery (page 19)

Commit to be Deliberate in your Marketing by focusing on the end result that you will over-deliver what you promise to your customers. 

Over-delivering is your Ultimate Goal…

Not just doing the bare minimum or what is expected of you by your customers!

Your marketing is your first step in providing extreme customer service to your clients IF…

You stay Focused on Delivering your product or service with nothing less than a Standard of Excellence.

Remember, over-delivering on your promise is your ultimate desired outcome!

Customer Service Strategy #4: Communication (page 16)

You must Consistently and Confidently Communicate with your customers ALWAYS…

Not just when they make a purchase!  Sit, wait, and sell is not how to build a successful business!

Communicate with your Customers before and after the purchase to let them know that you are focused on building a long-term relationship with them. 

This goes beyond your regular marketing!

When you communicate with your customers on a consistent basis and confidently share why your business is the best in your industry or niche

They have no reason to go somewhere else to purchase your product or service.

However, you must be on their mind and they must know that you value your relationship with them. 

It’s inevitable that this will happen if you consistently and confidently communicate with your customers. 

When your customers are confident in you…they will invest in you! 

Customer Service Strategy #5: Reviews (page 64)

Make sure that you are known for awesome business reviews! 

If a business doesn’t have positive, current customer reviews, then DO NOT buy anything from them! 

Amazon is famous for offering reviews on the products that they sell so that their customers can hear from someone else that has purchased that product before.

Your business expertise is shown through your customer reviews. 

Stop Trying to tell or show people how great your product or service is, and let your Customer Reviews Express Your Expertise…

Now, get your pen and paper ready as you immerse yourself in this POWERFUL Podcast…

Remember to grab a hold of The ABCs of Millionaire Marketing Plus *47* Secrets of Extreme Customer Book here PLUS Receive a Bonus Marketing CD…

www.YourMarketingBook.com

john di lemme marketing


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Podcasts

John Di Lemme Speaks about The Ritz Carlton, Jeff P., 16 Plus Businesses, 2 Golf Balls Plus My Parents

In this episode of the Motivation Plus Marketing podcast, John Di Lemme Speaks about The Ritz Carlton, Jeff P., 16 Plus Businesses, 2 Golf Balls Plus My Parents. Learn about customer service and how to make your business successful!


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John Di Lemme, Bill Gates, Christie, Sol, and Alek are Crazy Thinkers

In this episode of the Motivation Plus Marketing podcast, we discover that John Di Lemme, Bill Gates, Christie, Sol, and Alek are Crazy Thinkers!  Crazy thinkers can also be crazy successful!


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Podcasts

John Di Lemme Explains why All the Analytics and Statistics do not make a Difference

In this episode of the Motivation Plus Marketing podcast, John Di Lemme Explains why All the Analytics and Statistics do not make a Difference. Learn how to make your business grow!


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John Di Lemme asks Did You Know Your Future is Wide Open

In this episode of the Motivation Plus Marketing podcast, John Di Lemme asks Did You Know Your Future is Wide Open?! Embrace your future potential today!


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Podcasts

John Di Lemme Reminds You That Choices Make the Difference!

In this episode of the Motivation Plus Marketing podcast, John Di Lemme Reminds You That Choices Make the Difference! You can choose to prepare for your best future!


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Podcasts

John Di Lemme Teaches About How Amazing Experiences and Amazing Revenue are all Based on Emotions

In this episode of the Motivation Plus Marketing podcast, John Di Lemme Teaches About How Amazing Experiences and Amazing Revenue are all Based on Emotions Plus ‘3’ Power Quotes from Julie. Get your emotions in check to start earning in your business!


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John Di Lemme Brings You The Customer Experience Conference

In this episode of the Motivation Plus Marketing podcast, John Di Lemme Brings You The Customer Experience Conference… Do You TRULY Understand That? What do you have to learn about customer service in your business?


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Podcasts

John Di Lemme is Humbled by the Opportunity to Teach plus $250,000 What?

In this episode of the Motivation Plus Marketing podcast, John Di Lemme is Humbled by the Opportunity to Teach plus $250,000 What? You can learn how to improve your life!


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Podcasts

John Di Lemme Releases 5 Habits that Guarantee the Achievement of Record Breaking Success

During this episode of the Motivation Plus Marketing podcast, I released…

*5* Habits that Guarantee the Achievement of Record-Breaking Success

Before we get to the podcast, I want to share these notes from one of my top students Carol Grant – an attorney in Florida.  Carol understands that Note Takers are History Makers!

Plus being able to reread these notes over and over again as she implements the habits in her life and business will catapult her results!

Now, check out Carol’s notes and get ready to be blown away by the podcast…

Habit #1 – The Habit of Transparency (Being Truthful and Accountable)

Every single day, I must take an honest review of my day and be responsible for my actions without making excuses.  

Plus I must ask myself, “Why do I do the things or not do the things that I know produces results in my life and business?” 

Most importantly, I must be honest about where discouragement comes in and how to rid myself of it or it will continue to bring me down. 

I am committed to developing the habit of transparency in my life and business!

Habit #2 – The Habit of Improvement

When I improve, I add value to my life and business. Just like a person improves their home to add value, I commit to improve areas of my life to do the same.

A habit of improvement will create a return on investment.  This habit is created by developing a pattern of improvement every single day.

Plus I ask myself, “What is my nemesis to improvement?”  When the answer is revealed, I will demolish the nemesis that is standing in the way of my success.

Habit #3 – The Habit of Morning Miracle Preparation

Instead of jumping out of bed and turning on the news or reading my emails, I am committed to do my Morning Miracle Preparation (MMP).

Your MMP could be reading your Why Card, exercising, saying your affirmations, or basically anything that prepares you for your day and sets the atmosphere of miracle expectation.

Preparation builds confidence so that you can face the adversity that you will encounter and achieve your daily goals. 

Intentional preparation in the morning will show up throughout my day and help me to stay focused.  I will stand strong and be proud!

Habit #4 – LIVE Event Note Taking

Note takers are history makers!  When I write something down, I internalize it so that I can implement it in my life and business. 

This does not happen when I type it on my computer or smart phone!

Working harder does not improve my mind…note taking does!  When I improve my mind, I will increase my value and my worth. 

Habit #5 – Mental Expectation

I must go into every day expecting that today will be the greatest day of my life!

I am EXPECTING breakthroughs!  Something big is about to happen today!

Opportunities will pass right by me if I am not expecting. If I don’t expect HUGE results in my life and business, then I won’t achieve them. 

My expectation coupled with my daily action predicts my future!

Remember, note takers are history makers so get your pen and paper ready as you listen to this life-changing podcast…


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